Policies & Compliance
Integrity Counts
Kinvia is committed to maintaining the highest standards of conduct and ethical behavior and encourages anyone with serious concerns about any aspect of Kinvia's operations, programs, or services to come forward. The earlier a concern is raised, the easier it is to take action. You can submit your concerns through the reporting platform, Integrity Counts.
CHILD SAFEGUARDING POLICY
Kinvia is steadfast in its commitment to child safeguarding. Kinvia is dedicated to the safety and protection of children in every aspect of its work, across all regions and countries. We firmly believe that every child has an inherent right to safety, and that the protection of children is a shared responsibility that extends to both national and international communities.
In alignment with international and national frameworks, laws, and standards, Kinvia is committed to upholding and respecting the principles that govern child safeguarding. We recognize that our Partnering organizations, the recipients of Kinvia funding, bear both a legal and ethical duty to safeguard children and prevent child abuse. We expect all Partnering organizations to adhere to the United Nations Convention on the Rights of the Child (UNCRC) for child safeguarding. This policy applies to all Kinvia representatives and any other person who represents or acts on behalf of Kinvia.
For specific reference to the responsibilities and policies that pertain to child sponsorship, please visit our Sponsor a Child FAQs.
Privacy
Kinvia recognizes that an individual’s right to privacy is an essential right to be protected, and understands the importance of protecting personal information in our care or under our control. Kinvia’s relationship with its supporters is founded on trust and Kinvia is committed to maintaining this trust.
Kinvia is committed to taking commercially reasonable steps to protect the privacy of individuals, whether they are donors, supporters, partners or volunteers. Kinvia is committed to collecting, using and/or disclosing personal information responsibly and only to the extent necessary for the fulfillment of its charitable purposes and the services it provides. Kinvia voluntarily commits to the principles contained in the federal Personal Information Protection and Electronic Documents Act (PIPEDA), as laid out in its Privacy Policy.
Online Privacy
Kinvia does not collect identifying information about visitors to our website. Kinvia may collect non-identifying information about visitors in order to create summary statistics and to determine the level of interest in information available on the website. This information would include such items as the date and time our site was accessed and the web browser used.
Kinvia collects information about website usage through the use of cookies and through the server log files, including IP addresses. A cookie is a small piece of data that is sent to a user’s Internet browser from a web server and stored on a user’s computer hard drive. A cookie cannot read data from a computer hard disk or read cookie files created by other websites. Kinvia uses cookies to identify which areas of our website users have visited. Users can choose whether to accept cookies by changing the setting of their Internet browser. The website does not link IP addresses to any personally identifiable information.
If you ever wish to stop receiving our electronic updates or wish to change the method by which you receive them, please contact our Supporter Services team at 1-800-387-1221 (416-757-1220) or at contact@kinvia.ca.
Donors may also manage their personal profiles online.
Accessibility
Kinvia’s Statement of Commitment to Accessibility
Kinvia is committed to creating a welcoming, supportive and inclusive environment that embraces difference. Guided by the four core principles of dignity, independence, integration and equal opportunity, we believe in giving all people the same opportunity to access our goods and services in a manner that respects their dignity and independence.
Kinvia is committed to using every effort to ensure that we meet the needs of people with disabilities, in a timely manner, through the implementation of policies and by preventing and removing barriers to accessibility and meeting requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
We will incorporate accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices as organizational changes occur to ensure ongoing compliance.
Providing an accessible and barrier-free environment is a shared effort and, as an organization, we are committed to working with the necessary parties to make accessibility a reality for all.
Read the complete Accessibility Policy here.
Whistleblower
Kinvia’s Whistleblower Policy provides direction to all current and former directors, officers, employees, contractors, consultants, agents, volunteers, donors, partners and clients of Kinvia and community members (“stakeholders”) regarding the communication of concerns about questionable or illegal practices or activities or suspected questionable or illegal practices or activities concerning Kinvia.
Kinvia expects anyone who has serious concerns about any aspect of the operations, programs and services of Kinvia to come forward. This Policy provides a confidential procedure through which such concerns can be reported and investigated.
Read the complete Whistleblower Policy here.
Donation Policy
In the event that the funds raised exceed the financial needs of the programs you are supporting, your contribution will be used for related efforts to support children and their families.
Refund Policy
Donations are non-refundable.
Should an error be made in the amount of any donation, the donor has 10 business days in which to notify Kinvia of the error. All requests for refunds must be made in writing by email to contact@kinvia.ca. The request should have the details of the initial donation including the date, amount, name of the donor, and the nature of the error.
Under exceptional circumstances CRA suggests that a charity may, in order to retain the goodwill of the donor, offer to transfer the gift to another qualified donee instead of returning it.
Preventing Sexual Exploitation and Abuse Policy
Recognizing that sexual exploitation and sexual abuse violate universally recognized international legal norms and standards and, aligned with Canada’s commitment to the delivery of international assistance grounded in a human rights framework, Kinvia will make publicly available our Preventing Sexual Exploitation and Abuse Policy.
Email Disclaimer
This web page provides important information about email sent from Kinvia.
The information contained in this email (including any attachments) is confidential, may be subject to legal or other professional privilege and contain copyright material, and is intended for use by the named recipient(s) only. Access to or use of this email or its attachments by anyone else is strictly prohibited and may be unlawful. If you are not the intended recipient(s), you may not use, disclose, copy or distribute this email or its attachments (or any part thereof), nor take or omit to take any action in reliance on it. If you have received this email in error, please notify the sender immediately by telephone or email and delete it, and all copies thereof, including all attachments, from your system. Any confidentiality or privilege is not waived or lost because this email has been sent to you by mistake. Although we have taken reasonable precautions to reduce the risk of transmitting software viruses, we accept no liability for any loss or damage caused by this email or its attachments due to viruses, interference, interception, corruption or unapproved access.
Fundraising Policy
The purpose of the Fundraising Policy is to ensure that Kinvia employees, Board Directors, contractors, consultants, agents, volunteers, donors, partners and others engaged in raising funds for Kinvia are compliant with the policies that govern raising private donations revenues at Kinvia. Download the Fundraising Policy and Complaints Policy to learn more.
Complaints Policy
Kinvia aims to maintain high standards in all of its work, and will seek to make timely and clear response when concerns arise or are brought to Kinvia’s attention. Download the Complaints Policy to learn more.